Return Policy

Your satisfaction is a priority, and we aim to make you happy. We hope that you will love the items you purchase but if for any reason you are not satisfied, please contact us at [email protected] and will get back to you asap. we will be glad to accept back your items within 15 days of the delivery date.

Diamony® guarantees all its styles to be free from damage or manufacturer defect. Our quality control team thoroughly inspects every style before packing it.

All Diamony® items are photographed from different angles, and much effort has been made to show the real color of the item so that what you see is what you get. It is your responsibility is to choose the right size when you order our Intimate collection. To avoid the hassle of return, please refer to the Size Chart before ordering.

What products cannot be returned?

Due to health regulations and hygiene reasons the following items are not returnable or exchangeable:

  • Swimsuits
  • Underwear
  • Hosiery
  • Gift Cards may not be returned or redeemed for cash.

What products can be returned?

Any items purchased online may be returned. You can return:

  • Pajamas
  • Robes
  • Gowns
  • Chemises
  • Sleepshirts
  • Caftans
  • Kimonos
  • Lingerie Sets
  • Shorts
  • Pants
  • Scarves

Return Policy Guidelines

Please email all return enquiries to [email protected]. You can return any item purchased online within 5 days of receipt for a refund of that item.

Returned items must be in their original condition, not washed or damaged, must have all tags plus the brand tag and returned in Diamony® original packaging. The sewn-in garment tag should not have been cut or removed. All goods will be inspected upon return by Diamony™ Customer Service who will determine if the returned style has been soiled; if soiled, orders will not be accepted for a return or for merchandise credit.

Defected Items

If you received faulty or damaged item by any chance, please email our customer care team at [email protected] within 5 days of delivery. Please specify your purchase order number, date, your name and address and the reason for return. Please specify whether you require a refund or a replacement. Our customer care team will advise you on how to proceed with the return.

If you received wrong item

If by any chance you received an item that was not what you originally ordered, please email our customer care team at[email protected] within 5 days of delivery. Please specify your purchase order number, date, your name and address and the reason for return. Please specify whether you require a refund or a replacement. Our customer care team will advise you on how to proceed with the return.

Non-Refundable Items

  • Items purchased past the 5 day return policy.
  • Items purchased using 20% Sale code or above.
  • Items where the sewn-in garment tag has been cut or removed.
  • Original shipping, customs taxes and handling fees are not refundable.
  • Gift Cards cannot be returned or redeemed for cash

Additional Return Policy Guidelines

  • You can reuse Diamony original packaging after removing outside labels.
  • Package your item(s) plus the packing slip that came with your order(s).
  • If you lost packing slip, print your Order Confirmation email and insert in the box.
  • You can reuse Diamony original packaging after removing the labels.
  • Choose a prepaid, insured and traceable delivery service.
  • Cost of returning the item(s) to us is your responsibility. No COD.
  • Return shipping & insurance are not refunded
  • Customs charges incurred for returns will be billed to the customer.
  • Mail your package to: Diamony International SAL, 545 Kaslik Street, Sarba, Lebanon
Once we receive your package, return department we will process your return. Please allow up to 10 days for your return to be received, inspected and processed. We will email you a confirmation once your return has been processed and you will get your refund normally within 72 hours.

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