SHIPPING POLICY
Order Processing
Diamony® works with the best freight and logistics companies worldwide to satisfy our customers ASAP. We usually ship orders within 24 hours, excluding weekends. Orders placed afternoon on Friday will not be processed until the following Monday. During peak periods there may be a one- or two-days delay (be sure we try our best to avoid that).
All orders are shipped by FedEx & DHL
All orders are shipped by FedEx & DH. International couriers usually take 3 to 5 business days to deliver to most regions.
Tracking & receiving an order
As soon as your product leaves our warehouse, we will email you a shipping confirmation with a link to track your order. Yor order will be delivered during business days (Monday – Friday). Please enter your mobile number to check out for delivery updates via SMS.
Please note that our delivery time starts after your order is accepted, processed and dispatch by our warehouse may include 24-hour period. During sale and holidays this may be extended to 48 hours due to the volume of orders. Your signature is required for all deliveries. If you are not around, FedEx or DHL will coordinate with you directly to plan delivering your order.
Import taxes and duties
All European countries as well as United Kingdom, Arab countries are shipped to on a DDP (Delivery Duties Paid) basis. In other words, all import taxes and duties, if applicable, will be covered by Diamony®
All other countries: additional taxes and duties may be required to be paid before releasing orders from customs. Taxes and duties are not included in the price at checkout. Diamony® is not liable for refunding or reimbursing customs charged and controlled by the country of import. All other countries:
Shipping Rates
Orders over $200 are shipped for freeFree shipping within Lebanon
All taxes and duties are included in the price unless otherwise stated at checkout.
Orders are delivered during business days, Monday – Friday.
Processing orders takes 24 hours.
Express courier by FedEx or DHL takes 3-5 business days for most regions.
Orders over US$200 get free shipping.
Orders Less than US$200 ship for $24.
Free delivery within Lebanon.
Have we answered your question?
If not, please feel free to email us at [email protected]